As a referral based company, Winston Floors + Countertops counts service as the top priority with every customer. We have received Service Awards from Houzz, Angies’ List and the Good Contractors List.
Reviews for Winston Floors
Thank you so much for making the time for Josh to repair my shower. There are not many companies that maintain employees and the commitment to service that Winston Floors + Countertops does. In fact, in the home construction industry I can't think of one! I maintained an Interior Design business in Plano for over 10 years and your service is unmatched. Josh did an incredible job repairing the tile floor without disrupting the walls and, of course, the bathroom was kept impeccably clean. Thank you again for always being there when I need you and for being the company that I can consistently and confidently recommend!- Jennifer Childress
This is the second time we have used Winston Floors. We bought a new house and needed some flooring done. They may not be the cheapest installer but you get what you pay for. We have porcelain tile put down in our living room. Bob Winston suggested the tile and he has way better taste than we do! The guy (Josh) that laid the tile was a craftsman and his focus was on quality and not speed. I was home when the job was done over two days and was amazed by the time he took to make the job perfect. The cuts around our hearth were so good that it looks like the tile was laid "under" the stone for the hearth. We used a lot of contractors this year and were disappointed with most. This is the place to go to get the job done right the first time. They'll return your calls, show up when they say they are going to be there, communicate well, and do the best work possible.- Robert James (Farmersville, TX)
"We have used Bob and Kim for a number of years for flooring projects including: Travertine, wood and carpeting. Bob consistently uses the same installers which provide high quality results. Wood and tile installation creates a lot of dust, but his installers are some of the cleanest that I've ever encountered. Angel has installed all of our carpet and he makes sure the job is done well! I appreciate the time Bob invests into selecting the right colors and tones for your home. He has a keen eye for the existing paint, furniture adjoining flooring and style within your home. The flooring will look beautiful with your walls, furniture and any other existing flooring it touches. They also have a showroom full of high quality flooring samples that you won't find at Home Depot or Lowes. Beautiful carpeting with rich colors that will stand up to wear and tear. Bob and Kim run a very professional family owned business which makes them a pleasure to work with! I hope you'll give them a try. I doubt you'll be disappointed." - Heather Perry (Frisco, Tx)
"I can not say enough good things about Bob Winston and his wife Kim. They deliver what they promise; the work was expertly done by reliable, hard workers. I am a perfectionist, so if I am pleased anyone would be satisfied. Bob comes to your house with many samples and gives his adept opinion, but at the same time keeps in mind your preferences. Josh who put in the flooring was exceptional. He went beyond what was required. I had converted a patio into an office which required extra labor and supplies to complete the flooring job correctly. Josh is a master at what he does." -Bobbie Rosenbloom (Plano, Tx)
"We were updating our 30 year old house and hired Winston Floors to replace all the flooring and renovate our master bath. They did an excellent job from start to finish. Bob helped me decide on which products and colors to use and was constantly checking on the progress of his guys (who were also extremely nice and trustworthy). I had actually decided to resurface the tub instead of replacing it and Bob's guys contacted those people to make sure they prepared the surface around the tub so it would look just right when it was all finished. We have never done any remodeling before so didn't know what to expect, but Bob helped us every step of the way. They were in and out exactly when they said they would be. Highly recommend!" -Vicky Davis (Allen, Tx)
"We were referred to Winston Floors through a friend. Our project was going to involve taking up both tile and carpet in all rooms of our house except for the bedrooms and bathrooms. Having never taken on a project of this kind, we didn't know what to expect but we knew what we wanted. Bob & Kim and their team delivered far more than we expected. My husband works from home and was able to see in real time the attention his crew paid to the smallest of details. We LOVE, LOVE, LOVE our floors which has now ruined me because I don't want any other home that doesn't have floors of this quality. There is no doubt that when we get ready to do our countertops, Bob will be the first call we make." - Janice Wilkins (Plano, Tx)
"After I bought my house, I found water damage that had been going on for some time, and all of the wood floors in the house had to be replaced. I procrastinated about getting the work done, since it was such a big daunting job and the penalty for hiring the wrong company would be huge. I couldn't afford to make a mistake, and worried greatly about that. I came up with a short list of companies to talk to, based on online reviews and recommendations. The minute I met Bob and Kim, I knew I had found the right people for the job. Not just the right company, but the right people.
Bob took a lot of time to educate me about the options in the first showroom appointment, preparing me to make the best decision for my home, my needs, and my lifestyle. He followed up with a home visit so that he was completely informed about the intricacies of the project, and could quote the job correctly, and could also prepare his crew for what they would encounter in the job.
Josh and his crew did not let me down. We had to move out of the house for over a week so that they could do the work, which initially seemed to be inconvenient, but made complete sense. The work was done when they said it would be, and it is absolutely gorgeous and near flawless. Care was taken with every tiny detail, and almost a year later I have not found one plank that needs to be addressed.
I love that Winston Floors is a family company. They truly care about doing things the right way, and making their customers happy. It doesn't get any better than that, and I could not be happier. No one else will ever touch the floors in any home I own, and I will recommend Bob and Kim to everyone who will listen." - Corby Bryant (Dallas, TX)
"We were updating our 30 year old house and hired Winston Floors to replace all the flooring and renovate our master bath. They did an excellent job from start to finish. Bob helped me decide on which products and colors to use and was constantly checking on the progress of his guys (who were also extremely nice and trustworthy). I had actually decided to resurface the tub instead of replacing it and Bob's guys contacted those people to make sure they prepared the surface around the tub so it would look just right when it was all finished. We have never done any remodeling before so didn't know what to expect, but Bob helped us every step of the way. They were in and out exactly when they said they would be. Highly recommend!" - Vicky Davis (Allen, Tx)
"Thank you for giving me the bathroom of my dreams. It is just what I envisioned!" - Beverly Williams (Carrollton, Tx)
"Immediate, professional consultation and estimate provided. This was followed by exceptional workmanship and installation of new hardwood floors. Impressive company to deal with from start to finish with a beautiful end product!"- Kristen Fislar (Allen, Tx)
"Winston Floors is an great company that you should work with, I am a very busy M-F 8~7pm office employee. Bob from Winston came by on Saturday and show me the products at my convenience.. He understand what I am expecting and my price range. There is no pressure at all, even if i decide not to use them. I have also tried to check pricing with other companies and they either do not reply e-mail or have an sales person that is constantly pressuring me to proceed. I have chosen Winston Floors at the end, because they provide the best quality and reasonable pricing." - Odin Chang (Farmers Branch, Tx)
"The Winston Floors team were substantially more professional than the other contractors I worked with. During the initial engagement, Bob spent over an hour going through different options and materials with us whereas other contractors were in and out in less than 15 minutes including measuring and throwing some samples at me. As I was looking to replace specific areas of carpet with hardwood in my parents home to help with mobility, the extra time and explanation was greatly appreciated. The work area was kept very clean throughout the process and the workers were very professional. Winston Floors were a little more expensive than the other bids, however, the professionalism and end results are well worth stretching your budget a little. I would highly recommend Winston Floors and will reach out in the future myself should I need additional flooring work." - Alan Finn (McKinney, Tx)
"We love our new wood floors! They are gorgeous. What a difference new floors make. Your crew is fantastic! It has has been a pleasure working with
you." -Susan and Bruce Riebe (Prosper, Texas)
"Team arrived on time and ready to work. First day they removed all the tile and leveled the floor. They brought multiple samples for me to look at and then invited me to the showroom to see other options. On day 2 they installed all the tile and it LOOKS AWESOME. It was very obvious that whoever put in the previous tile didn't really know what they were doing- there were places where things didn't fit right and there was no tile under the stove. I would absolutely have Winston do work for me again. They even went beyond their scope of finding some wood transition pieces for between wood and tile areas that look like a great deal better than the ones previously installed. The office staff was extremely friendly and helpful." -- Pat Halliburton (Frisco, Texas)
"The project went along on schedule, and the Team knew what they were doing from start to finish. They always cleaned up at day's end, and always told us what time they would return in the morning. The shower is a much improved design (more water leak proof), and has a beautiful look. Winston Flooring did what they said they would do. A class act!" -- John Lombardi (Dallas, Texas)
"Bob came to our house with samples and talked us through the options. The process was very easy. They showed up when scheduled and communicated well. The installers were professional and are long-term employees. We were very happy with the quality and workmanship.." -- Bob James (McKinney, Texas)
"Bob personally gave us the estimate. He was professional and helpful to us in choosing the right carpet. The installers were on time, and very careful moving all the furniture in three bedrooms. They did their best to put everything back in place in all the rooms. They also did a really good job of moving the many boxes of Christmas decorations in the large closet. How often can you say that people show up and do everything they promised on time? Winston Floors can do it!" -- Yolanda Joosten (Plano, Texas)
"Our experience with Winston Floors was great! Our installation went smoothly, and our finished counters look great. Bob and Kim Winston are both very easy to work with, and super nice and professional. Would highly recommend going to them over a large chain store. You will have a much more personal experience that is tailored to your needs and be happier with the end result, if you use them!" -- Kate Wallace (Richardson, Texas)
"Winston Floors was recommended to me by several friends. Bob came to our house and showed us several samples and helped us pick out the tile and carpet that would look best in our house. He sent me an estimate a couple days later. Compared to my other estimate, Bob had the both the better price and the better product. It took two and half days to get the old tile removed and the new installed. I am very pleased with the work and expect to use them again when I replace the rest of my floors." --Cody Pierce (Carrollton, Texas)
"I was not even at home; my daughter let them in and then she left. They fixed bedrooms and office the first day and returned the next day to complete the living room and hallway. Carpet looks perfect, and they vacuumed and cleaned up every trace that might have remained. Bob and Kim are knowledgeable and professional and answered all my questions; I felt very comfortable the whole time." -- Susan Freyer (Austin, Texas)
"Our house was pretty much destroyed when the water heaters in the attic broke while we were away for a few days. The house had to be pretty much taken down to the slab and studs and rebuilt. We chose Winston Flooring and Granite to do most of the work, and they did a wonderful, flawless job. They put in all new floors (hardwoods and tile downstairs and carpet on the stairs and all upstairs), granite in the kitchen and bathrooms. They also completely remodeled our kitchen and replaced our old shower with a new one. They were very professional and timely, and did a fantastic job. You can see some "after" pictures on their facebook page of our kitchen, shower and front staircase. We were very impressed with the professionalism of their workers, and the fact that most of them have worked for Winston Flooring and Granite for many years. I was, understandably, overwhelmed with all the decisions to be made, and we could not have done it without Bob Winston right there with great suggestions and material samples to look at. We went with most of his suggestions, and were not disappointed! He stayed right on top of things, and was prompt at returning our calls and texts. We are extremely happy that we chose them to do the work." -- Gloria Spurlock (Plano,Texas)
"Excellent repair job! Set up a meeting for a quote to repair my floor. Bob met me at the scheduled time. Gave me a fair quote. Later that day we scheduled the repair. Repair crew arrived on the scheduled time. Crew took the time to explain how they would make the repair. They did an excellent job. I could not be happier with the service." -- Kathleen Warman (Plano, Texas)
"The installers did a fabulous job. It is clear they cared about doing things right. The carpet we chose was white, which made it even more of a challenge, but they did a great job keeping it clean as they worked. Rain was predicted for the days of installation, so the installers came the afternoon before to measure the rooms, cut the pieces to general sizes for each room, and store the carpet rolled up in the living room to be ready for the next morning's install.Since we were replacing carpeting in our entire home (except for the kitchen and 1 bathroom), and we had a massive amount of books/bookshelves in every room, the job was huge. We moved accessories, the carpet installers moved major pieces of furniture, etc. As a piece of advice for future carpet buyers, the more you can do to pack up your smaller items/bedding ahead of time, the smoother and faster the install will go. If we hadn't done the prep work, things would have taken MUCH longer. We still weren't sure they'd be able to finish such a big job in two days, but they stayed till the job was done...till around 9 PM the 2nd day. They did a wonderful job replacing the furniture, putting beds back together and cleaning up. We LOVE our new carpet and would highly recommend Winston Floors." -- Sandra Ehrett (Carrollton, TX)
"Great experience; so nice to have our calls and questions answered promptly and politely. The new carpet looks great; Bob and Kim had great advice and selections to help us improve the look of our very worn and ugly stairway. Thank you for the excellent workmanship; the new carpet looks and feels fantastic!" --Joseph Lawley (Frisco, TX)
"Thank you, the floors look great. Your workers are so good and always willing to do a little extra. They moved my table back for us which was really heavy put the felt things on the bottom of my chairs, I really appreciate the effort!" --Carolyn Yurcho (Dallas, TX)